707-964-7571 Fort Bragg/Coast Office & 707-467-5913 Ukiah/Inland Office

Loading Events

Calendar

« All Events

Creating Better Customer Loyalty/Improve Your Customer’s Experience – Ukiah

June 8 @ 5:30 pm - 7:30 pm

| $35

Providing exceptional customer service is accomplished by positively interacting with customers through effective communication and relationship building. Learning how to treat your customers exceptionally well will bring about an unexpected result: your customers will become a marketing tool for your business. People talk. Whether you provide great customer service or poor customer service, the people with whom you do business are going to tell others how they are treated.  Join West Company as we introduce exceptional customer service in the areas of –

 

  • First impressions
  • Relationship building
  • Effective communication
  • Face-to-face contacts
  • Telephone contacts
  • Social media contacts
  • Difficult customer contacts
  • Be the best you can be

 

After you complete this workshop, you will become more focused. You will know how to handle a variety of situations to your customers’ satisfaction. You will not have to devote valuable time to handling customer problems.  The most important benefit of exceptional customer service is increased productivity, efficiency, and effectiveness.  Satisfying an unhappy customer costs a lot more, both in monetary terms as well as the emotional toll it takes on you.

Details

Date:
June 8
Time:
5:30 pm - 7:30 pm
Cost:
$35
Register Online »

Organizer

West Company Inland Office
Phone:
467-5913
Website:
www.westcompany.org

Venue

Mendocino Inland Office
631 S Orchard
Ukiah, CA 95482 United States
+ Google Map
Phone:
(707) 467-5913