Location: Fort Bragg
Doing business since 2013
“West Company has taught us how to grow our company. They have helped us with pricing, managing customer intake, bookkeeping and finance in general, and how to handle a myriad of employee issues. The help we have received is invaluable – We thank you.”
When Jim Smith and Darlene Stocker first come to West Company, their business had been open for almost a year. Their company, FBA Inspection, is a shipping and quality control partner for Amazon retailers. They came in because they had more business than they knew how to handle. They began to meet with West Company consultant, John Keleher to see how they could better equip themselves for the demand they were seeing. After reviewing their financial documents, FBA Inspection realized they were not charging enough for their services. After much consideration, they decided to raise their prices. Their customers stayed with them, but now they were making enough profit to hire more employees to handle the growing demand.
Next, Jim and Darlene began to work with Steve Lamb, a West Company consultant specializing in Human Resources. He guided them through creating an Employee Handbook to ensure that all employees would be on the same page. They also worked to create a system to hire the most qualified employees.
Now that they were a growing business, FBA Inspection knew it was time to get their financial documents in order. They began to work with West Company consultant, Donna Montag, a Certified Management Accountant. She guided them through getting an accounting system set up in QuickBooks.
Jim and Darlene are glad to have found West Company. In their words, “West Company has taught us how to grow our company. They have helped us with pricing, managing customer intake, bookkeeping and finance in general, and how to handle a myriad of employee issues. The help we have received is invaluable – We thank you.”